Delivery Policy
Delivery Rules
The company has the obligation to pay and charge the shipping costs only. The customer has the obligation to pay the return costs of his order to the company. The company is not responsible for refunding the return costs to the customer for any reason. The Costumer accept it when he/she place an order.
The customer has the right to cancel his order and to be refunded the full paid amount of his charge before receiving by email the tracking number. If the customer will cancel his order after receiving the tracking number, the company have right to hold the delivery fee and to refund the product cost amount only and will refund the balance of paid amount after received back the item from the shipping company. The customer controls the delivery process from the tracking number given by the shipping companies. The customer does not have to sign the receipt of the product. The customer gives the right to the shipping companies to photograph the product at its destination (delivery address) If the customer disputes the receipt of his order, the company has the right to initiate an investigation with the shipping company. The costumer is obliged to wait for the answer of the inquiry for as long as it takes and to accept the result of the inquiry. If the shipping company concludes that the delivery did not take place, the company is obliged to resend the product to the customer without any other charge or to return the full amount charged, only (purchase of product and shipping costs only), without any other charge overdue interest or any other legal payment made by the customer). If the conclusion of the shipping company proves that the delivery of the product took place, the customer is not entitled to a refund of the product replacement by the company. The customer is solely responsible for the security of the management after the delivery of the product. If the customer detects damage to the product from the use of the delivery, he is obliged to immediately inform the company with photographic material in the email at deliverycenter@bbqsmarket.com . The customer bears the obligation to return the product within 10 days from the day of receipt (delivery tracking number). The company has the obligation to replace the product with a new one without any other charge to the customer. If the customer is late to return the product over to 10 days after the delivery day, the company is obliged to give him compensation 20% discount on the cost of purchasing the product only and the customer accepts this. If the customer is more than 10 days late from the delivery day of the product to return with the damaged product from the use of the delivery, the customer accepts the product and loses any right to compensation – discount or replacement of the product by the company.
Shipping and handling policy
The customer is responsible for the correct shipping address of the products to the company. The company does not bear any responsibility if the customer gives the wrong shipping address and the shipping is done. The customer is not entitled to any refunds bbqsmarket.com and its distributors/suppliers reserve the right to restrict shipments to within the Continental U.S. All orders must be placed with a residential ship-to address. Orders with P.O. Box, APO, or FPO shipping addresses will not be processed.
Shipping types and handling charges
You are responsible to pay the shipping and handling charges for all products purchased from bbqsmarket.com. All Major Shipping Companies Ground drop off shipments do not require any inspection. All other shipments which require delivery appointment need to be Inspected at the time of delivery. You are responsible for these charges for shipments that are refused or returned if you do not like the product. If the products of your order cannot be delivered inside your home due to any entrance restrictions, you are liable to pay the restocking fee direct to the shipping company or any helper. If the product is defective or damaged, it will be replaced at no extra charge. We are not responsible for incidental or consequential damages or losses to defective products or shipping errors in Item return. The limit of our liability is the replacement cost of any item you purchase from us. If the item is more than 80lbs or Oversize, the liftgate charges would be applicable on such items. Oversize item is defined if L+2(W+D) in inches is greater than 130. The total delivery cost is calculated by adding a base “Per Item” costs and various “Per total pocket”. The “Per Item” cost depends on the item, and is based on the quantity of items, the weight, or volume (referred to as the dimensional weight) of each package. The table below shows the base “Per Total Packet” rate used as a minimum for shipping. Rates increase, or vary, from the base rate depending on the items in the cart. Exact delivery charges are calculated at the time of checkout based on the number of items, item type, weight, and volume of all the items in the cart. When shipping internationally, there are different delivery speed options available during checkout, typically Standard, Priority and Express. The table shows our fastest available speeds when choosing Express or Priority or Standard Shipping at checkout. Typically ships faster than Standard, but slower than Priority.
1. Express shipping 1-3 working days from receipt of order. The company is obliged to send the product to the transport company within the time period according to the customer's order. The company bears no responsibility if the transport company delays the delivery of the product to the customer.
2. Priority shipping 3-7 working days from receipt of order. The company is obliged to send the product to the transport company within the time period according to the customer's order. The company bears no responsibility if the transport company delays the delivery of the product to the customer.
3. Standard Shipping 7-15 working days. The company is obliged to send the product to the transport company within the time period according to the customer's order. The company bears no responsibility if the transport company delays the delivery of the product to the customer.